Return and Exchange policy

Return and Exchange Policy

Requests for exchange/return will be accepted through the link provided at the bottom of the page. Your request will be reviewed within (2-3) business days, and you will receive updates about your request via the exchange website and email. Please ensure that your email is entered correctly to guarantee receipt of messages.

Customers can request an exchange/return in case of a manufacturing defect within 7 days from the date of receiving the product.

Conditions for Exchange/Return:

  1. Tear in the Abaya: Must be documented with an attached photo.
  2. Size Mismatch: If the size shown on Instagram differs, measure the piece in inches and attach a photo showing the issue.
  3. Stains on the Product: Must be documented with an attached photo.

Cases Where the Request Will Not Be Accepted:

  • Expiration of the return/exchange period as stated.
  • The customer finds the fabric type unsuitable (the store is not responsible for prior knowledge of the fabrics mentioned in the product details).
  • Excess threads do not constitute a manufacturing defect (the customer can cut them with scissors, not pull them).
  • Alteration of the abaya by the customer.
  • If a defect appears in the abaya due to the customer’s misuse or washing the abaya contrary to the washing instructions provided with the abaya and shown on Instagram.
  • If it is discovered that the abaya has been altered by the customer, the store has the right to cancel the exchange request and return the item to the customer.

Size Exchange:

  • If the customer requests an unsuitable size, they can exchange it within 7 days only from the date of receiving the product, with additional shipping charges that cost 28SR.

  • The exchange request may be denied if the desired size is unavailable. Please note that the exchange is only allowed once.

  • The product must be in its original condition, unused, with all attached tags unremoved and undamaged, and packaged in its original packaging. Gifts included with the order are not required to be returned.

We will process your exchange/return within 14 business days.

For exchange/return click: here

For inquiries: Info@statiice.com